Frequently Asked Questions (FAQ)

Q: Which countries do you ship to?
A: We ship to the United States, Canada, Australia, New Zealand, United Kingdom, Europe, and UAE.

Q: How long does delivery take?
A: Delivery usually takes 4 – 16 business days, depending on location and customs processing.

Q: Do you offer Free Shipping?
A: Yes — Free Shipping is available on most orders. Any exceptions are displayed at checkout.

Q: Can I return my order?
A: Returns are accepted for U.S. orders within 7 days of delivery if items are unused and in original packaging.

Q: Are returns available for the UK, Europe, UAE, Canada, Australia, or New Zealand?
A: Orders shipped outside the U.S. (including the UK, Europe, UAE, Canada, Australia, and New Zealand) are final sale, except when an item arrives damaged or incorrect. If that happens, please email support@allenmonsieur.com within 48 hours of delivery with photos; we’ll arrange a replacement or refund, and a physical return may not be required.

Q: Who pays for return shipping?
A: Customers pay for return postage unless the item was faulty or incorrect.

Q: What if my order arrives damaged or wrong?
A: Please contact support@allenmonsieur.com within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or refund promptly.

Q: Do I have to pay customs or import duties?
A: International orders may incur import taxes or customs fees set by your local customs office. These charges are the buyer’s responsibility.

Q: How can I track my order?
A: A tracking link will be sent by email once your order has been dispatched.